Four kinds of job
Open a work order for a PM, a repair, an inspection or a breakdown, and set its priority. Each one moves through open, accepted, in progress, waiting for parts, completed or cancelled, so you can see where every job stands.
Work orders
One work order for every repair, from assignment to back in service
Open a work order for a repair, a PM, an inspection or a roadside breakdown. Assign it, time the labour, add the parts, and when it closes the driver gets an email that the truck is back in service.
Included from the Pro plan
| Line | Total |
|---|---|
| Labour: find air leak, 0.5 h | 47.50 |
| Labour: replace brake chamber, 1.5 h | 142.50 |
| Part: brake chamber, typed in | 118.40 |
| Total | 308.40 |
Truck out of service
What a work order holds
A lead and assistants
Assign a lead mechanic and any assistants. The lead gets a text message and an email, and accepts the job.
Labour timers
Each mechanic starts and stops a timer on the job, or adds a manual time entry when the timer was missed. Every mechanic has an hourly rate, and the work order adds up the labour.
Parts on the job
Type in the parts used on the repair. On Premium you can also pick parts from your parts stock or add tires to the work order, and picking a part lowers the stock count.
Comments and photos
Leave comments on the job, and they go out as email alerts. Add before and after photos taken with the phone camera, so the office sees the worn part without walking to the shop.
Out of service, then back
Mark a work order out of service and the truck comes off dispatch, with its downtime shown. When the work order closes, the driver gets an email that the truck is back in service.
When the job stalls on a part
Most repairs that run long are waiting on something. Set the work order to waiting for parts and RigMD emails the person who created it, so the office knows why T-114 is still in the bay without walking out to ask.
When the part arrives and the job resumes, the lead mechanic gets an email and a text message. The labour already logged stays on the work order, so the parts and labour totals cover the whole repair, not just the last shift.
PM work orders that open themselves
If you run preventive maintenance schedules, a daily job opens a PM work order for each schedule that comes due, and it does not open a second one for the same service. The PM then runs like any repair.
Complete the PM work order and the schedule rolls forward to the next due date and mileage. Nobody has to reset a sticker or a spreadsheet after the oil change on T-131.
How it works
From the first call to back in service
- 1
Open the work order
Pick the unit, the job type and the priority, or let the daily PM job open it for you.
- 2
Assign the mechanics
Choose a lead and any assistants; the lead gets a text message and an email and accepts the job.
- 3
Do the work
Run the timers and add parts, photos and comments as the job moves along.
- 4
Close it out
Complete the work order, keep the PDF on file, and the driver gets the back-in-service email.
Work orders is included from Pro
Starter
For smaller fleets getting service and inspections organized
$2per vehicle
per month
Billed annually, in US dollars
or $2.50 billed monthly
Records, PM reminders and driver inspections for every truck and trailer.
- Truck and trailer records with documents
- PM schedules by days and miles
- Due and overdue reminders by email
- Driver pre-trip and post-trip inspections
- Registration, insurance and inspection renewals
- Odometer from your Motive, Samsara or Radical ELD
Pro
For fleets that run their own shop or mechanics
$3.50per vehicle
per month
Billed annually, in US dollars
Billed annually only
Includes this feature
Everything in Starter, plus the shop:
- Work orders with statuses and priorities
- PM work orders opened automatically
- Mechanic role, job assignment and labour timers
- Out-of-service downtime on the dispatch board
- Outside shop invoices read by AI
- Cost per vehicle as a page, CSV and PDF
Premium
For fleets that stock parts and track tires and warranties
$5per vehicle
per month
Billed annually, in US dollars
Billed annually only
Includes this feature
Everything in Pro, plus parts and tires:
- Parts stock with reorder points
- Parts picked onto work orders adjust stock
- Low-stock email and AI invoice restocking
- Tire positions, tread readings and retreads
- Warranty expiry emails by date and mileage
- Quebec SAAQ PM inspection forms
Prices are per truck or trailer, per month, in US dollars, before tax. Every RigMD account is set up by our team: tell us about your fleet on the contact page and we will confirm your plan and price before anything is billed.
Questions, answered
Which plan includes work orders?
Pro and Premium. Pro covers work orders, lead and assistant mechanics, labour timers, typed-in parts, photos and the PM work orders that open themselves. Picking parts from stock and adding tires to a work order are on Premium. See pricing.
Can mechanics see what a repair costs?
No. Each work order keeps parts and labour totals, but mechanics do not see the costs. The mechanics page covers how they work with their jobs.
How do mechanics record their time?
With a start and stop timer on the work order, one for each mechanic, or with a manual time entry. Each mechanic has an hourly rate, which RigMD uses for the labour on the job.
Do PM work orders open by themselves?
Yes, on Pro and Premium. A daily job opens one for each PM schedule that comes due, without duplicates, and completing it rolls the schedule forward to the next date and mileage.
Can I print a work order?
Yes. Every work order has a PDF you can print, file with the unit’s paperwork or send to whoever needs it.
Related features
Mechanics
Assign a lead mechanic and assistants, track labour with timers, and keep costs out of the shop view.
Parts inventory
Know what is on the shelf, which bin it sits in, and when a part drops below its reorder point.
Preventive maintenance
Schedule PM by days, miles or both, let ELD odometer readings move the due dates, and get a daily list of what is due.
Put your next repair on a work order.
Tell us about your fleet and we will set up your RigMD account.