A lead and assistants
Each work order has a lead mechanic, and you can add assistants for the jobs that need more than one set of hands.
Mechanics
Assign every repair and know where each job stands
Assign each work order to a lead mechanic and assistants, track their labour with timers, and follow every job from the office. Mechanics work from a phone or shop computer browser and never see what a job costs.
Included from the Pro plan
| Work order | Status |
|---|---|
| WO-2291, T-114 brake chamber | In progress |
| WO-2294, TR-208 PM service | Accepted |
| WO-2297, T-131 breakdown | Waiting for parts |
Timer running on WO-2291
How RigMD works on the shop floor
Notified, then accepted
The lead gets a text message and an email when a job is assigned, then accepts it, so you know the job has been seen and taken.
Labour timers
Each mechanic starts and stops a labour timer on the work order. Time that was not clocked can be added as a manual entry.
Costs stay in the office
Each mechanic has an hourly rate, and each work order totals its parts and labour. Mechanics do not see the costs.
Comments and photos
Comments on a work order come with email alerts, and mechanics can add before and after photos taken with the phone camera.
Waiting for parts
Setting a job to waiting for parts emails the person who created it. Resuming the job tells the lead mechanic by email and text.
A shop view with only the shop in it
Mechanics sign in with the Mechanic role and see only work-order pages. Their My Work page lists the jobs assigned to them, so the first screen a mechanic sees is the work in front of them, not a dispatch board or a settlement report.
There is nothing extra to install. Mechanics use the web app in the browser on a phone or a shop computer, so the same login works in the bay and at the parts counter. Every job moves through the same statuses, open, accepted, in progress, waiting for parts, completed or cancelled, and the office can see where each one stands without walking the floor.
Labour time that holds up
Timers run per mechanic, so when the lead and an assistant both work on T-114’s brake job, each one’s time is kept separately. If someone forgets to start a timer, a manual entry fills the gap. Each mechanic’s hourly rate turns that time into the labour total on the work order, next to the parts.
Because mechanics do not see costs, you can track true labour cost without putting pay rates in front of the whole shop. The work order totals feed the cost per vehicle on maintenance costs, and the full mechanic workflow is part of Pro. See pricing.
How it works
A job from assignment to close
- 1
Add your mechanics
Give each one the Mechanic role and an hourly rate.
- 2
Assign the work order
Pick a lead mechanic and any assistants; the lead gets a text message and an email.
- 3
Work the job
The lead accepts, timers run, and comments and photos go on the work order as the job moves.
- 4
Complete it
Mark the work order completed, and the office sees parts and labour totals that mechanics never see.
Mechanics is included from Pro
Starter
For smaller fleets getting service and inspections organized
$2per vehicle
per month
Billed annually, in US dollars
or $2.50 billed monthly
Records, PM reminders and driver inspections for every truck and trailer.
- Truck and trailer records with documents
- PM schedules by days and miles
- Due and overdue reminders by email
- Driver pre-trip and post-trip inspections
- Registration, insurance and inspection renewals
- Odometer from your Motive, Samsara or Radical ELD
Pro
For fleets that run their own shop or mechanics
$3.50per vehicle
per month
Billed annually, in US dollars
Billed annually only
Includes this feature
Everything in Starter, plus the shop:
- Work orders with statuses and priorities
- PM work orders opened automatically
- Mechanic role, job assignment and labour timers
- Out-of-service downtime on the dispatch board
- Outside shop invoices read by AI
- Cost per vehicle as a page, CSV and PDF
Premium
For fleets that stock parts and track tires and warranties
$5per vehicle
per month
Billed annually, in US dollars
Billed annually only
Includes this feature
Everything in Pro, plus parts and tires:
- Parts stock with reorder points
- Parts picked onto work orders adjust stock
- Low-stock email and AI invoice restocking
- Tire positions, tread readings and retreads
- Warranty expiry emails by date and mileage
- Quebec SAAQ PM inspection forms
Prices are per truck or trailer, per month, in US dollars, before tax. Every RigMD account is set up by our team: tell us about your fleet on the contact page and we will confirm your plan and price before anything is billed.
Questions, answered
Do mechanics need to install anything?
No. Mechanics use the web app in a phone or desktop browser, so there is nothing extra to download.
Can mechanics see what a job costs?
No. The office sees parts and labour totals on each work order. Mechanics work the job on the same work-order pages without seeing any of the costs.
What does a mechanic see after signing in?
Only work-order pages, including a My Work page with the jobs assigned to them.
How does a mechanic find out about a new job?
The lead mechanic gets a text message and an email when the work order is assigned, then accepts the job.
What happens when a job is waiting for parts?
The person who created the work order gets an email. When the job resumes, the lead mechanic is told by email and text.
Which plan includes mechanics?
Pro. Starter covers PM schedules, driver inspections and fleet records; Pro adds work orders, the Mechanic role and labour tracking. See pricing.
Related features
Work orders
Every repair, PM, inspection and breakdown on one work order, from assignment to a printable PDF.
Maintenance costs
See what each truck and trailer costs to maintain, from work orders and outside-shop invoices, as a page, CSV or PDF.
Preventive maintenance
Schedule PM by days, miles or both, let ELD odometer readings move the due dates, and get a daily list of what is due.
Give your mechanics a clear job list and keep the costs in the office.
Tell us about your fleet and we will set up your RigMD account.